FAQ
Payment FAQ
When Do I Pay for Shipping?
Shipping is charged at the point of fulfillment at cost (your shipping cost will be the price we pay and we will not make profit on it). We estimate this will happen in December 2024.
The shipping payment will be a separate payment: you will receive an email with a link to our payment portal. Please note this email will come to the email address you provided at purchase and we cannot send it to an alternate email address.
We expect shipping prices to be $12 for domestic (US), $20.00 for international orders without t-shirt, and $25 for international orders with a t-shirt.
My Payment Was Declined, What Should I Do?
Our payments system is hosted by Shopify, the world’s number one ecommerce platform. If you are having problems making a payment we are unable to assist. Please contact your card issuer/bank and ask them to accept the transaction.
What is Your Refund Policy?
We offer a 14-day money-back guarantee from your date of purchase. After this, money is allocated to producing your items and refunds will not be available. In the event of a problem with shipping where ourselves or one of our partners is at fault (such as a damaged package) we will send out replacements
Do You Accept International Orders?
Yes. We offer shipping worldwide to most countries, and accept most currencies through our secure payment processing system. Although payments are processed in U.S. Dollars, you will see the equivalent charge in your currency on your bank or credit card statement.
Documentary FAQ
What Will The Tech Specs for the Digital Download Be?
The download will be a H264 MP4 file, 1080p. We expect the download size to be approximately 15GB.
Why Isn’t There a DVD Format?
Due to low demand we no longer offer our documentaries on DVD.
Will The Blu-ray Be Region-Free?
Yes, the Blu-ray will be region free.
Will the Documentary Have Subtitles?
Yes, English and Spanish
When Will I Receive My Copy?
We currently estimate digital editions and physical editions will be sent out in Q4 of 2024.
Will The Documentary Be Available on Streaming Platforms?
The documentary and experience is exclusive to our backers who pre-order. There are no plans to make this available on streaming platforms.
What can I put as my username in the credits?
Names in the credits are limited to 28 characters. We don’t accept bad language, racial, or sexual terms. You can include your online handle or the name of your website/blog/channel if you wish to and it fits within your 28 characters.
Will There Be Live Events?
Our live events were a special bonus for people who came on board for our Oct. 2023 presale and will not be repeated.
Other Q&A
Help! I can’t remember if I ordered In Search of Darkness 90-94 in the Oct. 2023 presale?
Check your inbox for your order confirmation! Still not sure? Reach out to support@creatorvc.com and we’ll do our best to help!
My Question Isn’t Answered Here
Please contact support@creatorvc.com for other questions