faq-aliens

Do you accept international orders?

Yes. We accept most currencies through our secure payment processing system. Although payments are processed in U.S. Dollars, you will see the equivalent charge in your currency on your bank or credit card statement.

Will I Be Charged Customs/Import Fees on my International Order?

Please check your country's import rules. Please note that we cannot be held responsible for import fees

My payment was declined, what should I do?

Our payments system is hosted by Shopify, the world’s number one ecommerce platform. If you are having problems making a payment we are unable to assist. Please contact your card issuer/bank and ask them to accept the transaction.

Will the Blu-ray be region free?

Yes, the Blu-ray will be region free

Does the Documentary Have Subtitles?

Yes, English and Spanish

When will I receive my copy?

Your items will be shipped immediately. Shipping estimates are 8-10 days Domestic US and 15-20 days International.

How much is shipping?

Shipping is $8 for domestic (US) and $20 for international.

Is there a DVD option?

We are not producing a DVD version of Aliens Expanded. Producing physical media is prohibitively expensive at lower volumes, and after surveying ALIENS fans, there wasn't enough demand to make the option viable.

My question isn’t answered here - what should I do?

Please contact support@creatorvc.com for other questions